TECP - Tools

How to file a complaint with DTI

Do you have a complaint that you wish to bring to the Department of Trade and Industry? Visit this link for useful information
http://dtincr.ph/service_consumerassist_cwd.php


How does DTI handle complaints from consumers?

Ever wonder how consumer complaints are resolved by CTI? Check out this link
http://lifestyle.inquirer.net/18861/how-dti-handles-consumer-complaints

Contact details / phone numbers for consumer complaints

Looking for specific numbers to contact for different customer complaints? Here is a list of numbers for specific product complaints:
http://www.dti.gov.ph/dti/index.php?p=68

email us at
team@customerexperiencephilippines.com

Services
Telecommunications, Electricity, Internet, Household Utilities, Payment Centres, Call Center Handling

Food Service
Food service, Retail, Services

Retail Service
Department stores, Botiques/Shops, Consumer Electronics

Banking
Banking Service, Payroll, Online Banking

Government
Government Services, Service Policies, Application Processes