Banking, Retail Services, Consumer Rights

BDO Cash Card Issuance Delays
Tags :  Banking
Posted by :  TCEP Guest
Posted on :  August 29, 2012

I went to the BDO branch in Hypermart, Pasig in the hopes of getting a BDO cash card. I was informed that for a lower limit (P10,000) I could get the card right away, but for bigger limits with a personalised card, the processing would take 5 to 7 days.

I proceeded to pay the P120 processing fee and waited 5 days before dropping in back at BDO to check the availability of my card.

BPI International ATM card failure
Tags :  Services, Banking Services
Posted by :  TCEP
Posted on :  June 26, 2012

I have always relied on my international ATMs for funds when travelling abroad. I can't really see myself lining up at money changers, and I'm not a traveller's check kind of person either.

I have had my BPI Cirrus card since 2007 and have used it on numerous trips-it's never really failed me, until now, so you could imagine my disappointment.

Manual/offline transactions using credit cards: Companies can (and should) process your payments in the absence of a card terminal
Tags :   Banking, Retail, Services
Posted by :  TCEP
Posted on :  April 21, 2012

Over the weekend, I needed to visit Mercury Drug to make a purchase. The total came to just over 2,500 pesos and so I gave them my American Express card. In most stores, not every credit card terminal accepts AMEX cards and in most cases it is just the BDO terminal that does. At this store, I was out of luck because the power cable for their terminal was frayed and they could not process the card I sadly replied that it was the only card that I was carrying and that they should just do a manual transaction. A manual, or offline, transaction is done by calling the credit card merchant account provider (or BDO in this case) and saying the following:

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