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Latest Stories

BDO Cash Card Issuance Delays
Tags :  Banking
Posted by :  TCEP Guest
Posted on :  August 29, 2012

I went to the BDO branch in Hypermart, Pasig in the hopes of getting a BDO cash card. I was informed that for a lower limit (P10,000) I could get the card right away, but for bigger limits with a personalised card, the processing would take 5 to 7 days.

I proceeded to pay the P120 processing fee and waited 5 days before dropping in back at BDO to check the availability of my card.

BPI International ATM card failure
Tags :  Services, Banking Services
Posted by :  TCEP
Posted on :  June 26, 2012

I have always relied on my international ATMs for funds when travelling abroad. I can't really see myself lining up at money changers, and I'm not a traveller's check kind of person either.

I have had my BPI Cirrus card since 2007 and have used it on numerous trips-it's never really failed me, until now, so you could imagine my disappointment.

Globe Telecom in-store customer service (and how it can be improved)
Tags :  Telecommunications, Payment Centers
Posted by :  TCEP
Posted on :  July 25, 2012

We happen to have different mobile phone providers at work and I personally have chosen to go with Globe. Globe in Eastwood has recently moved to a newer and bigger store, and it seems that a lot of time has been spent in trying to project the image of giving better customer service. < Read more >

Telecommunications, Electricity, Internet, Household Utilities, Payment Centres, Call Center Handling

Food Service
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Banking Service, Payroll, Online Banking

Government Services, Service Policies, Application Processes

About TCEP

The Customer Experience Philippines believes that Philippine consumers deserve nothing short of great customer service.

We are on a mission--to let companies that fall short of providing the product quality and standard of service they promise know that consumers are not turning a blind eye.

We also believe that companies who do things right should be given credit so they can continue providing great service and set an example for others to follow.

We want to help you know your rights as a consumer, and we are an information hub to help you save time on your next enquiry or application.

We are bullish about the future of Philippine customer service. It’s time to go past “basta”, “bahala na”, head scratching and hour-long queues.

We are on a mission to change the face of Filipino customer service forever.